10 years after its launch, Phoenix remains a multi-billion-dollar crisis
A decade after the pay system launched, there are 1,800 full-time workers dedicated to clearing the backlog after public servants were overpaid or underpaid. As CBC’s Priscilla Ki Sun Hwang reports, the latest numbers show 238,000 cases remain in the system.
Sophie Charpentier is one of some 23,000 federal public servants who have been told their positions could be affected by the government’s current move to reorganize and trim its workforce.
But the idea of leaving her government job terrifies her, because Charpentier worries it might mean she’s never able to sort out a pay issue that began almost 10 years ago.
At one point, she nearly went bankrupt. Charpentier estimates the government still owes her more than $50,000 for work she did.
After launching in 2016, the error-plagued Phoenix pay system overpaid and underpaid thousands of public servants. Although a decade has gone by, the backlog is still long, the government has nearly 1,800 staff working to fix pay transactions, and it’s left many employees like Charpentier still reeling from the impact years later.
Sophie Charpentier, a federal public servant, has been documenting her pay problems since 2016. (Olivier Plante/CBC)
Charpentier is far from alone in this situation, according to the major unions. But the government is still unable to quantify the extent of the problem.
“It’s unacceptable.
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