New Brunswick’s language rights watchdog has received three complaints alleging a lack of access to care in French since the new Virtual Care N.B. service launched in June.
Official languages watchdog investigates complaints against Virtual Care N.B.
Savannah Awde · CBC News
· Posted: Aug 20, 2026 5:00 AM EDT | Last Updated: 2 hours ago
Listen to this article
Estimated 4 minutes
The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results.
Health Minister John Dornan said on Wednesday he expects Foundever, the administrator of Virtual Care N.B., to fix gaps in French service. (Mikael Mayer/Radio-Canada)
New Brunswick’s health minister acknowledged Wednesday the province’s new virtual care system isn’t meeting expectations for service in both official languages.
That comes as the language rights watchdog investigates three complaints against Virtual Care N.B. that allege a lack of access to care in French.
There have been three complaints since the service launched in June to replace eVisitNB — two last week and one in early July, said Ashley Beaudin, spokesperson for the official languages commissioner, Shirley MacLean.
She declined to comment further on the nature of the complaints, noting the investigations.
Health Minister John Dornan said Wednesday that he’s aware of the issue and expects Foundever,
This story was brought to Nouzie by RSS. The original post can be found on https://www.cbc.ca/news/canada/new-brunswick/bilingual-virtual-healthcare-complaints-9.7312268?cmp=rss
