N.B. Power says it will be more lenient with some customers who are falling behind on their bills in order to avoid cutting their electricity during the winter.
The move comes after a recommendation from the Vulnerable Populations Committee
Silas Brown · CBC News
· Posted: Nov 28, 2025 2:41 PM EST | Last Updated: 2 hours ago
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N.B. Power CEO Lori Clark said her staff is working on putting payment plans in place for customers who can’t afford their bills. (Silas Brown/CBC News)
N.B. Power says it will be more lenient with some customers who are falling behind on their bills in order to avoid cutting their electricity during the winter.
The program will run from Dec. 1 to March 31 and will require customers in arrears to continue to make some level of payment and to stay in contact with N.B. Power customer service representatives.
“In the past … there have been payment arrangements that some of our customers struggled with maintaining,” said N.B. Power CEO Lori Clark.
“We’ll be working with our contact centre to ensure that the payment arrangements that we put in place are ones that customers can afford and they may not be nearly as high as they have been in the past.”
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