About 80 per cent of New Brunswick hospital patients report having a very good overall experience, according to a survey released Tuesday by the New Brunswick Health Council.
But the comments from those who had a negative experience reveal the extremes within the system, said CEO Stéphane Robichaud.
“When it was not good, it was really not good,” he said.
One patient, for example, said their hospital stay was one of the worst experiences they’ve ever had to endure.
“I was treated like a NUMBER, a nonhuman, a disease, a condition, but never as a PERSON,” the unidentified patient said about their stay at one of the province’s medium or large hospitals.
“I was disrespected, humiliated, talked about very casually among the staff at the nursing station, and generally disregarded,” said the patient, who left a day early because of staff behaviour “and extremely bad food.”
WATCH | The report found regional differences in hospital care:
What a report from N.B. patients says about the province’s hospitals
The New Brunswick Health Council has released a report outlining the results of a survey of nearly 5,000 patients between June and November 2023.
Overall care experience is an important measure because it can affect health outcomes, length of hospital stays, and re-admissions, according to the council, a Crown corporation whose mandate is to report publicly on the performance of the provincial health system,
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